Payment Policy
This Payment Policy explains how prices, payment methods, order authorisations and refunds are handled at Maggie & Claire.
1. Currency
All prices on our Australian storefront are displayed in Australian dollars (AUD), unless otherwise clearly indicated.
If a customer's bank or payment provider applies currency conversion, additional exchange-rate adjustments or fees may apply under the provider's own terms.
2. Accepted Payment Methods
We accept the secure payment methods displayed at checkout.
Depending on availability and the customer's device, these may include major credit and debit cards and supported digital wallets.
Only payment methods actively displayed at checkout should be considered available.
3. Secure Payment Processing
Payments are processed through Shopify and authorised payment service providers.
Payment information is handled using the security measures of the relevant payment platform.
Maggie & Claire does not directly receive or store full payment-card numbers.
Payment providers may undertake fraud-prevention, authentication and security checks.
4. Order Confirmation
An order is submitted when the customer completes checkout.
Successful payment submission does not prevent an order from being reviewed for stock availability, payment problems or suspected fraudulent activity.
Where an accepted payment cannot be fulfilled, an appropriate refund will be arranged.
5. Pricing and Shipping Charges
The amount displayed at checkout reflects the applicable purchase price, discounts, taxes and any additional charges required to be disclosed.
Premium shipping is currently free across Australia. What it includes is explained in our Shipping & Delivery Policy.
Maggie & Claire pays the internal premium shipping, packing, handling and fulfilment costs associated with dispatching orders, so that customers only pay for the product.
These internal costs are not separately charged to customers at checkout. For eligible returns, they are deducted from the refund, as explained in our Returns & Refunds Policy.
Any optional paid delivery upgrades will be clearly identified before payment.
6. Promotional Discounts
Discounts, clearance prices and bundle offers are subject to their advertised conditions.
Refunds for approved returns are calculated using the actual purchase price allocated to the returned products after applicable discounts, less the outbound shipping, handling and fulfilment costs described in our Returns & Refunds Policy.
A customer cannot claim a refund based on a product's previous or undiscounted price when a lower amount was actually paid.
7. Refunds
Approved refunds are ordinarily issued through the original payment method.
For eligible returns, the refundable amount is the purchase price actually paid for the approved returned products, less the outbound shipping, handling and fulfilment costs that we incurred. We confirm the amount to be deducted before the return is sent.
A refund is processed only after the returned item has been received and inspected. Returns must be sent with valid tracking details.
After receipt and inspection, please allow a further 10 business days for an approved refund to be processed and appear in your account. Timing may vary depending on your bank.
Customer-paid return postage is not included in refunds.
Separately paid delivery upgrades are not refundable for returns unless otherwise agreed.
Refund eligibility and procedures are explained in our Returns & Refunds Policy.
8. Payment Disputes
Customers who believe they have been incorrectly charged or have experienced a payment issue are encouraged to contact us before starting a dispute with their bank or payment provider, so that we can resolve the issue quickly.
We may request relevant order and payment information to investigate and resolve the issue.
If a payment dispute is started, we may provide the bank or payment provider with relevant records, including order details, delivery and tracking information, communications with the customer and the policies that applied to the purchase.
9. Contact
Email: info@maggieandclaire.com
WhatsApp or SMS: +61 420 164 252
Website: maggieandclaire.com