Privacy Policy

Last updated: 13 September 2026

This Privacy Policy explains how Maggie & Claire (“we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit maggieandclaire.com, place an order, contact us, subscribe to marketing or otherwise interact with our store. We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number, billing address and delivery address;
• order, payment, fulfilment, return and refund information;
• customer-service messages and other communications with us;
• account or preference information that you choose to provide;
• device, browser, IP address, cookie identifiers and website-usage information;
• marketing preferences and information about how you interact with our emails or advertising; and
• other information you voluntarily provide to us.

Payments are processed by Shopify and/or authorised payment providers. We do not receive or store your full payment-card number.

2. How we collect information

We collect information directly from you when you place an order, submit a form, contact us, create or use an account, request a return or subscribe to marketing. We may also collect information automatically through cookies and similar technologies, and receive information from service providers that help us operate the store.

3. How we use personal information

We may use personal information to:

• process, fulfil, deliver and track orders;
• process payments, returns, refunds and customer-service requests;
• communicate with you about an order, delivery, return or account;
• operate, secure, analyse and improve our website and customer experience;
• detect and prevent fraud, misuse and security incidents;
• measure advertising and marketing performance;
• send marketing communications where we have the required consent or are otherwise permitted to do so;
• maintain business, tax, accounting and legal records; and
• comply with applicable laws and protect our rights, customers and business.

4. Service providers and disclosures

We may disclose personal information where reasonably necessary to service providers that help us run the store, including Shopify, payment processors, fulfilment and logistics providers, carriers, customer-support providers, analytics providers, email and marketing platforms, advertising partners, fraud-prevention services, cloud or technology providers and professional advisers.

We may also disclose information where required by law, to respond to a lawful request, to protect our legal rights, or in connection with a permitted business reorganisation, sale or transfer.

5. Overseas processing

Our ecommerce, payment, fulfilment, logistics, analytics, advertising and marketing providers may operate in Australia and overseas. Personal information may therefore be processed or stored outside Australia. Where applicable, we take reasonable steps appropriate to our role to use reputable providers and protect information in our control.

6. Marketing communications and the Spam Act

Where we send commercial electronic messages to Australian recipients, we aim to comply with the Spam Act 2003 (Cth). We send marketing where we have consent or another lawful basis to do so, identify the sender, provide contact details and include a clear way to unsubscribe.

You can unsubscribe at any time using the unsubscribe link or instructions in the message. We aim to action valid unsubscribe requests within the period required by law. Unsubscribing from marketing does not prevent us from sending necessary service communications about an order, payment, delivery, return, refund or account.

7. Cookies and similar technologies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand website performance and, where applicable, support analytics and advertising. Please see our Cookie Policy for more information.

8. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax and legal requirements. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

9. Access, correction and privacy complaints

You may contact us to request access to or correction of personal information we hold about you, or to raise a privacy question or complaint. Depending on the law that applies, you may have additional rights. We may need to verify your identity before acting on a request.

If you make a privacy complaint, please provide enough detail for us to investigate it. We will review the matter and respond within a reasonable period.

10. Children

Our store is intended for a general adult shopping audience and is not directed to children. We do not knowingly seek to collect personal information from children for marketing purposes.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The latest version will be published on this page with the updated date.

12. Contact

For privacy questions, requests or complaints, contact us at info@maggieandclaire.com.