Terms & Conditions
Welcome to Maggie & Claire. By accessing maggieandclaire.com or purchasing products from our store, you agree to the following Terms & Conditions.
These Terms apply alongside our Returns & Refunds Policy, Shipping & Delivery Policy, Privacy Policy, Payment Policy and Cookie Policy.
1. Business Information
Maggie & Claire is the trading name used by the merchant operating maggieandclaire.com.
Throughout these Terms, “we”, “us” and “our” refer to the merchant operating Maggie & Claire.
For enquiries, customers can contact info@maggieandclaire.com.
2. Website Use
By using our website, you agree to provide accurate information, use the website lawfully and refrain from fraudulent or unauthorised activity.
We reserve the right to take reasonable measures against fraudulent transactions, misuse of the website and activities that compromise our operations, customers or payment systems.
3. Product Information
We aim to describe and display our products accurately.
Product colours, measurements, textures and appearance may vary slightly because of lighting, photography, screen settings and normal manufacturing differences.
Slight differences in colour or shade, and small variations in the placement, scale or detail of a print or pattern, are normal when comparing website photos with a physical item. They are not a fault. A return for that reason is treated as a return for personal preference under our Returns & Refunds Policy.
Each product page includes a size chart. Customers are responsible for checking their own measurements against the size chart and choosing the size that suits them. Choosing a size that does not suit you is not a fault. A return or exchange for that reason is treated as a return for personal preference under our Returns & Refunds Policy.
Customers are encouraged to review product descriptions and sizing guidance before purchasing.
4. Product Availability
All products are subject to availability.
We may withdraw products, update inventory, limit quantities or correct website information where reasonably necessary.
If an item becomes unavailable after payment and cannot be fulfilled, we will contact the customer and arrange an appropriate refund.
5. Pricing and Currency
Prices displayed on our Australian storefront are expressed in Australian dollars (AUD), unless otherwise indicated.
The amount payable is displayed during checkout and includes applicable taxes and charges that must be included under Australian law.
Prices may change without prior notice, but changes do not retrospectively alter an accepted order.
Promotional discounts are subject to the applicable offer terms.
6. Orders and Payment
Submitting an order constitutes an offer to purchase the selected products.
Orders are subject to successful payment processing, availability and acceptance.
We reserve the right to decline or cancel orders for legitimate reasons including payment failure, suspected fraud, stock unavailability, obvious pricing errors or delivery restrictions, to the extent permitted by law.
If we cancel a paid order, we will refund the affected amount.
If you have a problem with an order, please contact us first so that we can resolve it quickly. Nothing in these Terms prevents you from starting a lawful payment dispute, but we may provide order, delivery, tracking, communication and policy records to your bank or payment provider when responding to a dispute.
7. Order Changes and Cancellations
Customers must contact us as soon as possible if they wish to change or cancel an order.
Orders may enter processing shortly after payment.
Once fulfilment or dispatch has begun, changes and cancellations may no longer be possible.
8. Fulfilment and Shipping
Orders are normally packed and ready for dispatch within 1–3 business days. After dispatch, delivery typically takes approximately 7 business days, depending on the couriers and busy periods.
Maggie & Claire works with domestic and international fulfilment partners.
Depending on availability and fulfilment arrangements, products may be dispatched from Australia or overseas.
Premium shipping across Australia is currently provided free of charge to customers. It includes tracked delivery, fast fulfilment and daily monitoring of parcels by our team. We pay the outbound shipping, packing and handling costs ourselves so that customers only pay for the product.
Delivery estimates are not guarantees unless expressly stated otherwise.
Full details are available in our Shipping & Delivery Policy.
9. Returns and Exchanges
Our 30-day return period is subject to the eligibility and notification conditions set out in our Returns & Refunds Policy.
Customers seeking a return or exchange must contact our customer care team within 48 hours of the recorded delivery of their parcel. This 48-hour period is only for notifying us of the request. The item itself can then be returned within the 30-day return period.
Following a timely request and return authorisation, eligible items must be returned within 30 calendar days of delivery.
Returns are subject to product-condition requirements, including that items remain unused, unwashed, unworn except for careful fitting, undamaged, free from strong odours, with original tags attached, and suitable for resale. Returned items are inspected on arrival.
Customers are responsible for return postage. Returns must be sent with a valid tracking number, which the customer must provide to us.
Returns may need to be sent to an international warehouse, including China. We will confirm the correct address. International transit may take approximately 1–2 weeks, depending on the carrier and customs.
After receipt and inspection, please allow a further 10 business days for an approved refund to be processed and appear in your account. Timing may vary depending on your bank.
10. Refunds
For an approved return, the refund will be the purchase price actually paid for the eligible returned item or items, less the outbound shipping, handling and fulfilment costs that we incurred on those items, as explained in Section 7 of our Returns & Refunds Policy.
We will confirm the amount to be deducted in our return authorisation before the item is sent back.
Customer-paid return postage is not reimbursed under the return policy.
Free premium shipping applies to orders that are kept. It is not a promise that outbound shipping or handling costs will be refunded when an item is returned under our return policy.
Any separately purchased delivery upgrades are excluded from refunds unless otherwise stated.
11. Return Authorisation and Assessment
Returns must follow the instructions provided by our customer care team.
Returned items are inspected on arrival to confirm that they satisfy the return eligibility conditions.
We may decline a refund where the applicable conditions have not been met.
12. Promotions and Clearance Sales
Offers, clearance pricing, bundle discounts and promotional codes may have specific conditions disclosed before purchase.
Promotional prices are subject to stock availability.
Sale and clearance products remain subject to applicable consumer protection laws.
13. Intellectual Property
Unless otherwise indicated, website text, branding, original graphics and other content owned or licensed by Maggie & Claire are protected by applicable intellectual property laws.
Unauthorised commercial reproduction or misuse is prohibited, subject to any applicable legal exceptions.
14. Third-Party Services
Our website may use third-party providers for ecommerce, payments, shipping, analytics and other services.
Third-party services may be subject to their own terms and privacy practices.
We remain responsible for our own obligations under applicable law and do not exclude liability merely because a third-party provider is involved.
15. Limitation of Liability
To the maximum extent permitted by law, Maggie & Claire is not liable for losses arising solely from circumstances beyond our reasonable control where we have not breached a legal obligation.
16. Privacy and Personal Information
Personal information is handled in accordance with our Privacy Policy and applicable privacy legislation.
We use personal information to process orders, provide customer support, manage fulfilment and operate our ecommerce services.
17. Changes to These Terms
We may amend these Terms from time to time.
Updated Terms will be published on this website.
Changes will not retrospectively remove rights that customers acquired under the terms applicable to an earlier accepted purchase.
18. Governing Law and Consumer Rights
These Terms operate subject to applicable Australian consumer protection legislation and any other mandatory laws that apply to the transaction.
Nothing in these Terms excludes any right that cannot lawfully be excluded.
19. Contact
For enquiries relating to these Terms:
Maggie & Claire
Email: info@maggieandclaire.com
WhatsApp or SMS: +61 420 164 252
Website: maggieandclaire.com