Shipping & Delivery Policy

Last updated: 13 September 2026

We offer free tracked standard shipping across Australia. This policy explains how orders are processed, fulfilled, dispatched and tracked.

1. Order processing

Orders are generally processed within 1–3 business days. During busy sale periods, public holidays or unusually high order volumes, processing may take a little longer.

Once an order has entered fulfilment, we may not be able to change or cancel it. If you notice an address or order error, contact us as soon as possible at info@maggieandclaire.com.

2. Where orders are fulfilled

Some Maggie & Claire orders are fulfilled directly by international fulfilment partners. This means your parcel may originate outside Australia. We use this fulfilment model to make our selected styles available to Australian customers without holding every item in a local warehouse.

3. Delivery times

Delivery time depends on the destination, carrier, fulfilment route and seasonal demand. International fulfilment can take longer than local domestic delivery. Carrier delays, customs processing, weather, public holidays and peak periods may also affect delivery.

Any delivery estimate shown on our website, at checkout, in a shipping confirmation or through tracking is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.

4. Tracking

Once tracking becomes available, we will send it to the email address provided at checkout. Tracking information can sometimes take a short time to begin updating after a parcel is handed to the carrier or transferred between international and Australian delivery networks.

5. Multiple parcels

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number and the parcels may arrive on different days.

6. Shipping charges and total price

Standard tracked shipping is currently free across Australia. Any optional paid delivery service, if offered, will be clearly shown before you complete checkout.

The amount displayed at checkout is intended to be the total amount payable to us for the order, including applicable taxes and unavoidable charges that we are required to include.

7. Customs and unexpected import charges

Because some parcels may originate outside Australia, they can pass through international customs processes. For standard consumer orders, our intention is that customers are not surprised by an additional import or customs charge at delivery.

If a carrier or customs authority unexpectedly asks you to pay an import, customs or clearance charge, please contact us before making payment where reasonably possible so we can investigate the shipment and advise you on the next step.

8. Delivery address

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because an address was incomplete, incorrect or could not be delivered, contact us so we can review the available options. Additional reshipping costs may apply where the delivery issue was caused by incorrect address information supplied at checkout.

9. Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, a parcel appears lost, or it arrives damaged in transit, contact us and we will help investigate with the relevant carrier or fulfilment partner. Please keep the parcel and packaging until we have advised whether photos or other evidence are needed.

10. Australian Consumer Law

Nothing in this Shipping & Delivery Policy limits any right or remedy you may have under the Australian Consumer Law where it applies.

11. Contact

For shipping or tracking questions, contact info@maggieandclaire.com.