Shipping & Delivery Policy
At Maggie & Claire, we aim to prepare and dispatch every order as efficiently as possible.
We offer free premium shipping across Australia and work with a network of fulfilment and delivery partners to make our collections available to customers.
1. Free Premium Shipping Across Australia
We currently offer free premium shipping across Australia.
Premium shipping means we look after your parcel from the moment you order until it reaches you. It includes:
- Tracked delivery. Your parcel can be followed, so you can see where your order is.
- Fast fulfilment. Your order is packed and ready for dispatch within 1–3 business days.
- Delivery in approximately 7 business days after dispatch. This can be shorter or longer depending on the couriers and busy periods.
- Daily monitoring. Our team manually keeps an eye on parcels every day.
- Proactive support. If something goes wrong or a parcel takes longer than expected, we contact the courier ourselves.
- Direct contact. You can always contact us about your parcel by email at info@maggieandclaire.com, or by WhatsApp or SMS on +61 420 164 252.
Customers are not separately charged for premium shipping, packing or handling of their orders. Customers only pay for the product.
Maggie & Claire covers the fulfilment, packing, handling and outbound shipping costs associated with dispatching orders, as a courtesy to our customers.
Any optional paid express or upgraded shipping service, if offered, will be clearly identified at checkout before payment.
Free premium shipping does not include the cost of returning an item under our return policy.
Because we pay these outbound costs when an order is dispatched, they are not refunded when an item is returned under our return policy. For approved returns, the outbound shipping, handling and fulfilment costs we incurred are deducted from the refund, and customer-paid return postage applies. Return tracking is required. All of this is governed by our Returns & Refunds Policy.
2. Order Processing and Dispatch
Orders are normally packed, processed and ready for dispatch within 1–3 business days after successful order placement and payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing times may occasionally be extended during unusually busy promotional periods, exceptional order volumes, stock verification or circumstances outside our reasonable control.
We aim to dispatch all orders promptly and will communicate material processing delays where reasonably possible.
3. Domestic and International Fulfilment
Maggie & Claire works with both domestic and international fulfilment partners.
Depending on product availability, inventory location and the most suitable fulfilment arrangements, an order may be dispatched from within Australia or from an international warehouse, including China.
Not every product is necessarily dispatched from the same location.
Working with multiple fulfilment partners allows us to offer a broader selection of styles and manage product availability more efficiently.
Some orders may therefore be transported internationally, including from China, before entering the Australian delivery network.
4. Estimated Delivery Times
After dispatch, delivery typically takes approximately 7 business days. Some orders arrive sooner and some take longer, depending on the couriers and busy periods.
Together with order processing of 1–3 business days, this means many orders arrive approximately 8 to 10 business days after the order is placed.
This is an estimated delivery timeframe, not a guaranteed delivery date.
Actual delivery times depend on factors including:
- The customer's delivery location.
- The dispatch warehouse.
- Carrier and postal-network operations.
- International transportation routes.
- Customs and border processing.
- Public holidays and weekends.
- Weather conditions.
- Seasonal demand and unexpected logistics disruptions.
Internationally fulfilled orders may take longer than domestically dispatched orders.
The total time between placing an order and receiving it includes both order processing and shipping transit time.
5. Daily Monitoring and Carrier Handling
After dispatch, parcels are transported by the postal or courier services handling the shipment.
The physical transportation, tracking updates and final delivery process are managed by these carriers, and Maggie & Claire cannot directly control every stage of a carrier's network operations or prevent all unexpected transportation delays.
As part of our premium shipping, our team manually monitors parcels every day. If something goes wrong or a parcel takes longer than expected, we proactively contact the courier.
We remain available to assist customers experiencing significantly delayed, lost or undelivered orders, and will investigate with the relevant fulfilment partner or carrier where required.
6. Tracking Information
Once an order has been dispatched and tracking becomes available, tracking information will be sent to the email address provided at checkout.
Tracking may take a short period to activate after a carrier has received a parcel.
Some international orders may pass through multiple logistics networks, which can result in temporary gaps between tracking updates.
A temporary lack of tracking updates does not necessarily mean a parcel has been lost.
Customers experiencing prolonged tracking inactivity are encouraged to contact our customer care team.
7. Multiple Shipments
Depending on product availability and warehouse location, items purchased together may occasionally be dispatched separately.
If this happens, customers may receive multiple parcels with different tracking numbers and delivery dates.
There is no additional shipping charge when Maggie & Claire decides to split an order into multiple shipments.
8. International Shipping and Customs
Some products are dispatched from international fulfilment locations and may pass through customs processing before reaching customers in Australia.
Maggie & Claire aims to arrange consumer shipments so that the checkout price reflects the applicable amount payable to us, without unexpected additional delivery charges.
If a carrier or customs authority requests an unexpected customs, import or clearance payment, customers should contact us before paying where reasonably possible.
We will investigate the charge and clarify the appropriate next steps.
Any applicable taxes, duties or unavoidable charges must be disclosed and handled in accordance with relevant Australian law.
9. Delivery Address Accuracy
Customers must provide accurate and complete delivery details at checkout.
This includes the recipient's name, street address, unit or apartment number where applicable, suburb, state, postcode and any relevant delivery information.
Maggie & Claire is not responsible for inaccuracies in delivery details supplied by the customer, to the extent permitted by law.
If a parcel is returned or requires redelivery because of an incorrect or incomplete address provided at checkout, reasonable additional shipping charges may apply.
Such charges will be communicated before a new delivery is arranged.
If an address error is discovered, customers should contact us immediately. Changes cannot be guaranteed once fulfilment has begun.
10. Delayed, Missing, Lost or Damaged Parcels
If your order has not arrived by the end of the estimated delivery timeframe, or tracking has not updated for an extended period, please contact us at info@maggieandclaire.com or by WhatsApp or SMS on +61 420 164 252.
Please provide the order number, relevant tracking details and photographs where appropriate.
We will review the case with the relevant carrier or fulfilment partner and let you know the outcome.
Delivered but not received: If tracking shows a parcel as delivered but you have not received it, please first check the delivery address, ask household members and neighbours, check your mailbox and any safe places around your property, and look for a carrier delivery card. If you still cannot find the parcel, please contact us as soon as possible, ideally within 48 hours, with your order number and tracking details. We will investigate with the carrier and fulfilment partner. Where carrier records confirm delivery to the address provided at checkout, we may not be able to offer a refund or replacement, to the extent permitted by law.
Damaged, incomplete or incorrect deliveries: Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photographs of the item, the outer packaging and the shipping label.
Before starting a payment dispute with your bank or payment provider, please contact us first so that we can resolve the problem quickly.
11. Delivery Estimates and Customer Expectations
All delivery estimates should be interpreted as reasonable estimates based on available logistics information.
Unless we expressly guarantee a delivery date, estimated arrival times may change.
We encourage customers to contact us before making arrangements that depend on delivery by a particular date.
12. Contact
For shipping, dispatch, tracking or delivery enquiries:
Email: info@maggieandclaire.com
WhatsApp or SMS: +61 420 164 252
Website: maggieandclaire.com